finorypaxen Logo

finorypaxen

Privacy Policy

Last Updated: March 15, 2025

Our Commitment to Your Privacy

At finorypaxen, we understand that managing your project budgets requires trust. When you share your financial information with us, you're placing confidence in our ability to protect it. This privacy policy explains exactly how we collect, use, and safeguard your personal and business data across our budget management platform.

This policy applies to all services provided through finorypaxen.com and covers every interaction you have with our platform, from initial account setup through ongoing project management.

Information We Collect

Account and Profile Information

When you create a finorypaxen account, we collect basic details needed to provide our services:

  • Full name and email address for account verification
  • Company name and business type for project categorization
  • Phone number for account security and important notifications
  • Billing address for payment processing and tax compliance
  • Profile preferences including timezone and currency settings

Financial and Project Data

Our budget management services require specific financial information to function effectively:

  • Project budgets, expenses, and financial allocations
  • Bank account details for payment integrations (encrypted and tokenized)
  • Transaction histories and expense categorizations
  • Budget forecasts and spending patterns
  • Vendor information and payment schedules

Technical and Usage Data

To improve our platform and ensure security, we automatically collect:

  • Device information including browser type and operating system
  • IP addresses and geographic location for fraud prevention
  • Login times and session duration for security monitoring
  • Feature usage patterns to enhance user experience
  • Error logs and performance metrics for system optimization

How We Use Your Information

Core Service Delivery: Your data powers essential budget management features including expense tracking, financial reporting, project analysis, and automated budget alerts.
Data Type Primary Use Retention Period
Account Information User authentication and account management Duration of active account + 3 years
Financial Data Budget tracking and financial analysis 7 years for tax compliance requirements
Usage Analytics Platform improvement and feature development 2 years from collection date
Communication Records Customer support and service updates 5 years from last interaction

Communication and Support

We use your contact information to send important account notifications, security alerts, and service updates. Marketing communications are always optional and you can unsubscribe at any time through your account settings.

Security and Fraud Prevention

Your login patterns and device information help us detect unusual activity and protect your financial data from unauthorized access. We continuously monitor for suspicious behavior and may temporarily restrict access if we detect potential security threats.

Data Sharing and Third-Party Services

We maintain strict controls over data sharing and only work with trusted partners who meet our security standards.

Essential Service Providers

  • Payment Processors: Encrypted financial data shared with certified payment providers for transaction processing
  • Cloud Infrastructure: Data stored with enterprise-grade security on Australian-based servers
  • Analytics Partners: Anonymized usage data shared for platform optimization (no personal information included)
  • Security Services: Threat detection data shared with cybersecurity providers for enhanced protection

Legal and Compliance Requirements

Under Australian Privacy Principles and financial regulations, we may disclose information to government agencies, tax authorities, or law enforcement when legally required. We always limit such disclosures to the minimum necessary and notify you unless prohibited by law.

No Data Sales: We never sell your personal or financial information to marketing companies, data brokers, or other third parties for commercial purposes.

Your Privacy Rights Under Australian Law

The Privacy Act 1988 and Australian Privacy Principles give you specific rights regarding your personal information. Here's how to exercise these rights:

Access Your Data

Request a complete copy of all personal information we hold about you. We'll provide this within 30 days at no charge for reasonable requests.

Correct Information

Update or correct any inaccurate personal details through your account dashboard or by contacting our support team directly.

Data Portability

Export your project data and financial records in common formats (CSV, PDF) for use with other budget management tools.

Restrict Processing

Limit how we use your data for specific purposes while maintaining essential account functions and legal compliance requirements.

Account Deletion

Permanently delete your account and associated data, subject to legal retention requirements for financial records.

Withdraw Consent

Opt out of marketing communications and optional data processing activities without affecting your core account services.

How to Exercise Your Rights

Submit privacy requests through your account settings or email our privacy officer directly. We'll verify your identity and respond within the timeframes required by Australian law. For complex requests, we may need additional time and will keep you informed of our progress.

Data Security and Protection Measures

Protecting your financial data is our highest priority. We implement multiple layers of security to safeguard your information:

Technical Security

  • 256-bit SSL encryption for all data transmission
  • AES-256 encryption for data at rest on our servers
  • Multi-factor authentication required for account access
  • Regular security audits by independent cybersecurity firms
  • Automated intrusion detection and response systems
  • Role-based access controls limiting employee data access

Physical and Operational Security

Our Australian data centers feature 24/7 security monitoring, biometric access controls, and redundant power systems. All employees undergo background checks and receive ongoing privacy and security training.

Incident Response

In the unlikely event of a data security incident, we'll notify affected users within 72 hours and provide detailed information about the incident, steps taken to resolve it, and actions you can take to protect yourself.

International Data Transfers

Your data is primarily stored and processed within Australia. When we work with international service providers for specific functions like fraud detection or customer support, we ensure they meet equivalent privacy standards through:

  • Standard contractual clauses requiring GDPR-level protection
  • Regular audits of international partners' security practices
  • Data processing agreements limiting use to specified purposes
  • Encryption requirements for any cross-border data transmission

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality.

Cookie Categories

  • Essential Cookies: Required for login, security, and basic platform operation
  • Preference Cookies: Remember your settings and customization choices
  • Analytics Cookies: Help us understand usage patterns and improve features
  • Security Cookies: Detect suspicious activity and protect your account

Updates to This Privacy Policy

We review and update this privacy policy annually or when significant changes occur to our data practices. Material changes will be communicated through email and prominent notices on our platform at least 30 days before taking effect.

Previous versions of this policy are archived and available upon request. We maintain detailed records of all policy changes to ensure transparency and compliance with privacy regulations.

Contact Our Privacy Team

Privacy Officer: finorypaxen Privacy Team
Email: privacy@finorypaxen.com
Phone: +61 889 795 950
Post: Privacy Inquiries, Cnr Barolin & Woondooma Streets, Bundaberg Central QLD 4670, Australia

For privacy complaints or concerns, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

Our privacy team typically responds to inquiries within 2-3 business days. For urgent security concerns, please call our main number and request immediate transfer to our security team.